Lumora red light therapy devices
FAQ

Got Questions? We’ve Got Answers.

Everything you need to know before you glow — and if it’s not here, we’re one message away.

4.9/5 rating
2,347 reviews
Dermatologist tested
Safe for all skin types
24h reply time
Real humans, fast answers
PRODUCT & USAGE
How often should I use it? –
For best results, we recommend daily use, 10 minutes per session.
Do I need to charge it before first use? +
Yes, fully charge it (about 2 hours) before first use.
Is it safe for sensitive skin? +
Yes, dermatologist tested and safe for all skin types.
Can I use it together with my skincare products? +
Yes — apply your favorite serum or moisturizer first, then use your device so it can help with absorption. Many customers make it the last step of their routine before bed.
SHIPPING & DELIVERY
How long does shipping take? +
Orders typically arrive within 3-5 business days.
Do you ship internationally? +
Yes, we ship worldwide.
How can I track my order? +
Once your order ships, you'll receive an email with a tracking number so you can follow it the whole way.
RETURNS & REFUNDS
What is your return policy? +
We offer a 14-day return policy. Read our full return policy →
How do I start a return? +
Contact our support team and we'll help you out.
How long does a refund take once it's approved? +
Once we receive and inspect your return, refunds are typically processed within 5-7 business days back to your original payment method.
ORDERS & PAYMENT
What payment methods do you accept? +
We accept Visa, Mastercard, Amex, Apple Pay, and Klarna.
Is my payment information secure? +
Yes, all payments are processed securely and encrypted via Shopify.
Can I change or cancel my order after placing it? +
If your order hasn't shipped yet, email us right away at healthlumora@gmail.com and we'll do our best to update or cancel it before it heads out.

Still have questions?

We're here to help. Our support team typically replies within 24 hours.

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